Conflict Management

Course Code: HRM 414

Credit Hour: 3

Course Group: Specialization Course: Human Resource Management

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Nature of Conflict: Definitions of Conflict, Threshold of Conflict, Conflict & Competition, Classification of Conflict, Style of Handling Interpersonal Conflict.

Measurement of Conflict: Development of the ROCI-I, Development of the ROCI-II.

Conflict Management Design: Defining Conflict Management, Conflict Management Techniques, Strategies, Skills, Contingency Approach, Conflict Management Process.

Organizational Learning & Effectiveness: Definition of Organizational Learning, Types of Learning, Organizational Effectiveness, Characteristics of the Old Paradigm, Conflict Management in the New Paradigm.

Type of Conflicts: Interpersonal and intrapersonal, inter group and intra group conflicts, ethics in conflict management.

Conflicts in Organizations: Nature, Levels, and Sources of Conflicts, Classification and Effects of Conflicts.

Conflict Resolution Process/Styles of Handling Interpersonal Conflict: Diagnostic Model of Interpersonal Conflict, Strategic Ingredients Supporting Productive Dialogue, Techniques of Managing Dialogue, Third Party Attributes.

Measurement of Conflict: Measurement Through Various Qualitative and Other Techniques.

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Recommended Books:

Afzal A Rahim, (2010). Managing Conflict in Organizations, 4th Edition, Connecticut: Quorum Books.

Lewicki, (2000). Essentials of Negotiation, 2nd Edition, McGraw Hill.