Operations Management

Course Code: BBA 321

Credit Hour: 3

Course Group: Core Courses

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Introduction to Operations Management: Definition of Process and Operations Management, Differences and Similarities Between Manufacturing and Services, Trends in Operations Management, Three Views in Operations Management (Function, Profession, Decisions).

Operations Strategy and Competitiveness: Corporate and Operations Strategies, Service Strategies, Market Analysis, Mass Customization.

Product Design and Competitive Priorities: Product Planning, Competitive Priorities, Time-based Competition, Positioning Strategies.

Process Management: Process Design in Manufacturing and Services, Facets of Process Design, Process Analysis, Workforce Management.

Work Measurement: Work Standards, Methods of Work Measurements, Learning Curves, Managerial Considerations.

Capacity Decisions: Measuring Capacity, Economies of Scale, Focused Facilities, Capacity Strategy, Systemic Approaches to Capacity Planning, Tools of Capacity Planning, Strategic Capacity Management.

Location Analysis: Factors affecting Location Decisions, Locating a Single Facility, Locating within a Network of Facilities, Applying Load-Distance Method, Using Break-even Analysis, Globalization of Operations. Layout Analysis: Layout Planning, Strategic Issues, Hybrid Layouts, Designing Process Layouts, Process Layouts for Warehouses and Offices, Product Layouts, Line Balancing and other Considerations.

Inventory Management: Inventory Concepts, Pressures for Low and High Inventories, Types of Inventories, Inventory Reduction Tactics, Placement of Manufacturing Inventories, Economic Order Quantity (EOQ), Calculating EOQ, Non-instantaneous Replacement, Quantity Discounts, One-period Decisions.

Aggregates Planning and Scheduling: Purpose of Aggregate Plans, Process of Aggregate Plans, Scheduling In Manufacturing- Gantt Charts, Performance Measures, Job-Shop Dispatching, Sequencing Operations for Single And Multi-Machines, Scheduling in Service-Customer Demand And Workforce, Just-In-Time (JIT) Operations-Pull Method Of Material Flow, Small Lot Sizes, Uniform Workstation Loads, Standardized Components And Work Methods, Close Supplier Ties; Flexible Workforce.

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Text Book:

Lee J. Krajewski and Larry P. Ritzman & Monoj K. Malhotra, Operations Management: Process and Value Chains (8/e), Pearson Prentice Hall.

Reference book:

Chase, Jacobs and Aquilano, Operations Management for Competitive Advantage (10/e.), Mcgraw-Hill Publications. USA.

Lee J. Krajewski and Larry P. Ritzman, Operations Management: Strategy and Analysis, (6/e) Addison Wesly Publishing Company, 2003.

Jay Heizer, Bary Render, Operations Management, (8/e), Pearson Education.

Donald R. Lehmann, Russell S. Winer, Production Management (4/e), Tata McGraw-Hill Publishing Company Ltd.