Conflict Management

Course Code: MGT 411

Credit Hour: 3

Course Group: Specialization Course: Management

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The Processing of Grievances: The Grievance Machinery - Steps of Handling Grievance.

Disciplinary Action Basic Element of The Disciplinary-Action Process - Disciplinary-Action Penalties - Quads to Disciplinary Action

Conflicts in Organizations: Nature of Conflicts - Levels of Conflicts - Sources of Conflicts - Classifying Conflicts - Effects of Conflicts.

Conflict Resolution Process/ Styles Of Handling Interpersonal Conflict: Diagnostic Model Of Interpersonal Conflict, Strategic Ingredients Supporting Productive Dialogue, Techniques For Managing A Dialogue, Third Party Attributes.

Measurement of Conflict

Conflict Management Design

Interpersonal and Interpersonal Conflicts

Intra Group and Inter Group Conflicts

Ethics and Conflict Management

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Recommended Books:

Afzal A. Rahim, Managing Conflict in Organizations. Connecticut: Quorum Books. Lewicki, Essential of Negotiation. Ny: Mcgraw-Hill